All cards offered by JackTradesCards Ltd are graded per our grading guidelines. The company will adhere to these guidelines, with the vast majority of singles being NM fresh from pack, unless otherwise specified.

We reserve the right to cancel an order, or part of an order, for any reason. This includes, but is not limited to, the following: inventory errors, incorrect pricing, incorrect grading.

Shipments will be made using your requested Class and type of postage only. Postage issues are generally the fault of the carrier, and we recommend you contact them in the first instance. If you have not paid for tracked shipping, we will be unable to offer updates on your shipment.

If you place multiple orders with us, orders will be processed individually unless a request is received in writing before any part of the order has been packed.

We reserve the right to cancel any unpaid order after 7 days of reservation.

If you encounter any problems with your order, please contact us first before evaluation.

This Privacy Policy describes how JackTradesCards Ltd collects, uses, and discloses your Personal Information when making a purchase from this company.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, and shipping and fulfillment of your order.

Examples of personal information collected include: name, billing address, shipping address, payment method,  email address, and phone number.

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. We may share your Personal Information to comply with applicable UK laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you place an order with the company, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Right of Revocation:
You have a legal right of revocation under EU and UK law. The revocation period is 14 days with effect from the day you receive your goods.

Refunds:
Once your returned order is received and inspected, we will send you a message via your email address to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be sent to the original payment account 
 

Delivery Costs:

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Delivery costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

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Cancellations / Order Amendments

You can cancel or amend any order before it has been dispatched, please contact us at jacktradescards@gmail.com. If an order needs to be cancelled or amended at very short notice, we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made.

Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.

Returns:
To return your product, post your product to: JackTradesCards LTD 6 Cavendish Street Langwith Mansfield NG20 9DU

If you are shipping any items valued over £20, you should consider using a tracking service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

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Liability for any supplementary costs incurred by a customer caused by a delayed / lost / misrouted orders:

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The buyer will be responsible for the postage costs and ensuring any returned items arrive to us in the same condition they were purchased in. If your item does not meet the standards it was sent in, JackTradesCards has the right to refuse refund. You will be notified of this decision by JackTradesCards.

If your item is unopened, unused, undamaged and in its original state you received it- you can return your product to us up to 14 days after you received deliver of it.

If you have taken receipt of damaged or faulty items please inform us as soon as possible. You have 14 days from the date of receiving the item to notify us for a suitable resolution. Please note JackTradesCards may ask for proof of damaged or faulty items. JackTradesCards reserve the right to refuse returns if you cannot provide us with accurate information or issues arise after this period.

If you have received a packaged product and the cards inside are faulty JackTradesCards are not liable for this. Please contact the manufacturer to dispute this.

Refunds will be processed no later than 30 days after we receive your items.

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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Dispatch & Delivery
When are orders dispatched?
 
We endeavour to dispatch all orders received before 2pm Monday-Saturday (excl. Bank Holidays).

During peak seasons, for example: Black Friday, and Christmas, there can be delays in shipping with a higher volume of orders needing to be processed. Of course, this is not ideal for anyone, and we work hard to make sure all orders are processed as quickly as possible. Express orders do get priority if we are delayed in shipping orders.

IF THERE ARE ANY DELAYS IN DISPATCHING ORDERS, THIS IS ALWAYS STATED AT THE TOP OF THE WEBSITE.

If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

Express & Saturday
 

Orders must be received before 2pm Friday to be dispatched for Saturday delivery.

Bank Holidays
 
Bank Holiday

Please note that our office is closed on Bank Holidays. While our warehouse is open, there are limited staff during the Bank Holiday's, and none of our courier partners collect parcels from us, or deliver on Bank Holidays.

Local Bank Holidays and closures may also affect your delivery. For example, 2nd January is a Bank Holiday in Scotland, but not in England.

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INTERNATIONAL SHIPPING

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Currently not available but will be looked at in the future 

Website Terms and Conditions:

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Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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