Refund policy

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Returns & Refunds Policy

JackTradesCards LTD

Last updated: 13 February 2026

At JackTradesCards LTD, we want you to be completely satisfied with your purchase. This policy explains your rights under UK law and how we handle returns and refunds.

This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Company Information

JackTradesCards LTD

  • Company Number: 15090468

  • Registered Office Address: 6 Cavendish Street, Langwith, Mansfield, England, NG20 9DU

  • Email: jacktradescards@gmail.com

2. Your Right to Cancel (Online Sales)

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.

Cancellation Period

  • The cancellation period begins the day after you receive your item.

  • You must notify us of your decision to cancel within 14 days.

  • You then have a further 14 days to return the item to us.

To cancel, please contact us at:
Email: jacktradescards@gmail.com

3. Returns Due to Change of Mind

If you return an item because you have changed your mind:

  • The item must be returned within 14 days of notifying us.

  • The item must be in its original condition.

  • Items must be unused and in resaleable condition.

  • You are responsible for the cost of return postage.

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit.

We will issue a refund within 14 days of receiving the returned item, using the original payment method.

We may reduce your refund if the item shows signs of handling beyond what is necessary to inspect it.

4. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

If your item is faulty, damaged, or incorrect:

  • Please contact us within 30 days of receiving the item.

  • We will cover the cost of return postage.

  • You may be entitled to a full refund, repair, or replacement.

If a fault is confirmed within 30 days of delivery, you are entitled to a full refund.

After 30 days, we may offer a repair or replacement in line with your statutory rights.

Refunds will be processed within 14 days of agreeing that you are entitled to one.

5. Non-Returnable Items

The following items may not be eligible for return unless faulty:

  • Sealed trading card products that have been opened

  • Items that have been tampered with

  • Personalised or custom items (if applicable)

This does not affect your statutory rights if goods are faulty or not as described.

6. How to Return an Item

  1. Contact us at jacktradescards@gmail.com with your order number.

  2. We will provide return instructions.

  3. Package the item securely.

  4. Send it to the address provided.

Where return postage is our responsibility (faulty or incorrect items), we will provide instructions for reimbursement or a prepaid label.

7. Refund Processing

  • Refunds will be made to the original payment method.

  • We aim to process refunds within 14 days of receiving returned goods (or receiving evidence they have been returned).

  • Delivery charges will be refunded for cancelled orders in line with UK law (standard delivery cost only).

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.